Order Help
We've got you.
Every order is tracked through Shopify. Use the buttons below or reach out and I'll sort it personally.
Order status, in plain english
Order received
We got your order and it's in the queue.
Preparing your order
Hand-packing goodies in the studio.
Shipped
On its way via USPS or UPS with a real tracking number.
Delivered
Enjoy! Please tag us if you post ♡
Need to cancel?
Cancellations are possible before an order ships. Once it's shipped, we can't recall it — but reach out and we'll help sort out a return or exchange. Custom orders are reviewed case-by-case.
Email hello@anneskilletpan.com