FAQ & Policies
Good things to know
Everything about ordering, custom work, shipping, and policies. Still stuck? Send me a message.
Ships in 2–3 days
Ready-to-ship items are packed and out the door within 2–3 business days.
Learn more →Custom work welcome
A small number of custom drawings each month — usually 2–4 weeks from approval.
Learn more →Secure checkout
Payment and shipping are handled securely through Shopify.
Learn more →
Curious what other customers thought? Read the reviews →
Orders
Browse the shop, add what you love to your bag, and check out. Payment is processed securely through Shopify's checkout — you'll get an order confirmation by email right away.
Yes. Checkout, payment, and card details are handled entirely by Shopify's hosted, encrypted checkout — I never see or store your card information.
Right now: stickers, pins, keychains, and original drawings. Prints, tote bags, apparel, and bundles are on the way!
Ready-to-ship items are packed within 2–3 business days.
Custom orders
Yes! I take custom drawings and can customize most product types. Head to the Custom Orders page to submit an idea.
Pricing depends on size, detail, and complexity. Once I review your request I'll send back a quote and timeline before anything is charged.
Usually 2–4 weeks from the day payment is confirmed, depending on complexity.
Custom art is for personal use unless we agree on commercial licensing in writing beforehand. Just ask — I'm happy to talk it through.
Yes, please do! Reference photos help a lot. Only send photos you have the right to share.
Shipping
Orders ship directly from my studio through Shopify. You'll get a tracking number by email as soon as your parcel is on its way.
Send me a message within 7 days of the tracking marking delivered, with photos if it's damaged, and I'll work with you to make it right.
Policies
Ready-made items can be refunded after review if you reach out within 7 days of delivery. Custom orders are not automatically refundable, but I'll always look at requests case by case.
Yes, as long as your order has not shipped yet. Once it's shipped, it can't be canceled.
I try to respond within 1–2 business days. If it's been longer, please give me a nudge!
